September 23, 2019

Closing date for applications: 30 November 2019



MAC Clinical Research manages clinical trials for the pharmaceutical industry and we are seeking to appoint a Patient Engagement Services Coordinator who is keen to learn and make a positive impact in a world-leading Clinical Development Organisation. Individual flair and enthusiasm will with help you to develop quickly into the role and develop a long-term career at MAC. We have vacancies available across all of our clinics.


The focus of this role is to work as part of the clinical team to provide a first point of contact for chats across all MAC sites, including follow up and maintaining rapport.



  • To be responsible for the pre-study visit activities

  • To develop the chat documents and guides used in the chat visit

  • To maintain accurate metrics relating to chat conversion rates

  • To support acquiring Medical Histories

  • To support the review of Medical History Criteria



  • BSc(Hons) Healthcare Science/nursing

  • Demonstrable experience in local chat provider role (desirable)

  • Clinical experience (desirable)

  • Ability to work as part of a team(essential)

  • Computer literacy (essential)

  • Excellent communication skills (essential)

  • Willingness to travel frequently between sites to perform job role – driving licence essential.



  • Competitive salary in keeping with pharmaceutical industry standards and will reflect experience

  • Free onsite parking

  • 25 days annual leave (increasing in increments to 30 days after 6 years long service)

  • Your birthday off work

  • Regular hours (including Christmas Day, Boxing Day and New Years Day off)


MAC Clinical Research invites applications from highly motivated candidates, with a desire to achieve their full potential.  You will be working with an organisation that sees you as an investment and is keen for you to achieve your career aspirations.


Please note that if we receive a high volume of applications this date may be brought forwards.



View the Job Description 



Salary: Competitive + Negotiable £                                                  Apply Now                                                                                                                                                                                            

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