Closing date for applications: 14 July 2022

MAC is a full-service global Contract Research Organisation (CRO). We also own a network of research sites. Our mission is to serve with honesty and integrity to make an outstanding contribution to human health.

We are seeking to appoint a Senior Vendor Manager to join our team and make a positive impact in a growing and progressive CRO. You will be joining a company that put the needs and wellbeing of their people first, who are inclusive and who deliver exceptional service – together.

This role is full time and home based with travel to MAC sites as and when required.

FOCUS OF THE JOB: Identification and management of vendors


  • Educated to degree level (or equivalent) in an area relevant to the role

  • Strong negotiation, management, and decision-making skills

  • Effective written and verbal communication skills

  • Demonstrated careful attention to detail

  • Excellent analytical, problem-solving, and organisational skills

  • Ability to multitask effectively

  • Be both a self-motivated team leader and a good team player

  • Proficient in all Microsoft Office applications

  • Commercially and contractually aware

  • Good awareness of the CRO industry

  • Ability to build and maintain effective working relationships

  • Vendor management / Outsourcing experience preferred

  • Strong client facing skills


  • Management of key vendors acting as the interface between Proposals, Feasibility, Project Management, Operations, QA and Legal.

  • Identify new vendors for clinical sites or CRO business needs

  • Identify and monitor vendor concerns, recommend solutions, and follow up during the process, communicates resolution to ensure problems have been resolved

  • Developing process improvements such as forms or SOPs applicable to Vendor Management

  • Drafting, reviewing, and updating Vendor templates as needed

  • Be the point of escalation for vendors and facilitate effective communication among all parties

  • Work closely with MAC Contracts group to ensure all vendor related contract documentation is approved and processed on-time.

  • Participate in and present vendor management processes in client bid defence and project meetings.

  • Participate and independently support vendor management processes in client audits of assigned projects.

  • Provide training, management and mentoring of junior team members as required.


  • Compliance with MAC health and Safety policy

  • Compliance with MAC policy on equality and diversity

  • To maintain professional qualifications required for the role, including continuous personal development

  • To work to the requirements of SI 2004 no 1031 and amendments thereof, which includes Good Clinical Practice

  • To work according to MAC SOPs, guidelines and policies

  • To work according to current data protection standards and practice good information management. Maintenance of strict confidentiality of patient and business-related data.

  • To maintain a high level of initiative and personal responsibility, liaising appropriately with team members and managers to ensure your job role is efficiently carried out

  • To support the aims of MAC and to represent MAC appropriately in a professional way to all our customers


  • Competitive salary in keeping with pharmaceutical industry standards and will reflect experience

  • Free onsite parking at MAC office locations

  • Health Insurance

  • 25 days annual leave plus bank holidays (increasing in increments to 30 days after 6 years service)

  • Your birthday off work

  • Regular hours (including Christmas Day, Boxing Day and New Years Day off)

Please note that if sufficient applications are received the closing date may be brought forward

Job Description - Senior Vendor Manager V1
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Salary: Competitive + Negotiable £ Apply Now


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